Shipping costs and lead time.

Your order is dispatched within 4 working days of the order being placed and paid for online. www.gemtrees.nz

Postage within NZ takes about 3 to 4 working days and is tracked. We use NZ Post. International Post is 14 working days.

You will receive an email saying your Order has been Completed, this is the day it is posted. Please allow 3 to 4 working days from this Your order has been Completed email for your parcel to arrive.

 We generally don’t send out the tracking number but hold that info here. If however your parcel hasn’t arrived 4 working days after the Your Order has been Completed email, please contact nathalie@gemtrees.nz for the tracking number. Just provide your order number and then we provide you with the tacking number. We contact NZ post on your behalf to see what’s happening and let you know.

Shipping Costs within New Zealand

Mini NZD $10

Medium NZD $12.50

Large NZD $20

Shipping Costs International.

Mini $30

Medium $30

Large $40

For multiple orders the shopping cart will calculate the shipping based on the weight. You will see the shipping total as you progress through the shopping cart.

How are Gemtrees packaged.

The wire is very flexible and the Gemtrees fold flat for transport. They are wrapped in tissue, so they don’t tangle, then wrapped in recycled commercial grade bubble wrap and sent in a box. A gemstone leaflet is included with each Gemtree which includes a discount code and a weblink to a video on the website that shows you how to unpack and shape your Gemtree.